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FAQS

General

It is very easy. Just pick the shed you'd like to get and add it to your shopping cart and proceed to the check out. If you are a first time user, you'll need to register on the website. You can add all the accessories that you require and nominate a delivery depot or home delivery during the check out process. If you have any questions you can contact us via email through the Contact Us page or you can also call us on 1300 920 219. You can also place your order through the phone and pay by credit card, bank or personal Cheque, money order or bank transfer.

Depot Delivery is mostly free around Australia with Cheap Sheds. Depending on your location the depot delivery may take from 3 to 14 days however, in most of the cases it happens within 6 business days.

Home Delivery generally comes with an additional fee. If you are getting it delivered to your home, you will receive your item in 3 to 14 days. Also note, its an assisted delivery service so someone is required to help with the unloading of the flat pack when the shed is being delivered. If no one is able to, there is an additional free for an additional delivery assistant.

If any delays occur for an unforseen reason, we'll be in contact to let you know and update you regularly on your purchase.

Please note we deliver Australia wide with the exception of Christmas Island, Cocos (Keeling) Islands 6798, 6799 and Russell Island QLD 4184. We apologise for any inconvenience if you live in these parts.

Small Keter storage products are delivered to your local Depot for $25, unless your Keter order is over $600 then it's free just let the team know.

We are here to help if you have any questions before or after your purchase. Please feel free to contact us with all the questions that you might have. We are only a phone call (1300 920 219) or an email away (info@cheapsheds.com.au).

You can always contact our team by sending us an email to  info@cheapsheds.com.au and we will get back to you within a few hours. You can also call us on 1300 920 219, if the line is busy, please leave us a message with your phone number and we'll get back to you as soon as possible. 

We also have customer chat available on the bottom of your screen and our staff are on board from 8:00am- 9:00pm Monday to Friday or 8:00am- 2:00pm on Saturdays (AEST, QLD). 

You can also write to us. Our address is:
Cheap Sheds International Pty Ltd
PO Box 4466
Forest Lake
Qld, 4078

For more details go to our Contact Us Page >> www.cheapsheds.com.au/contact-us/

What information do we collect and how do we use it?

When you place an order through this website, we need to know your name, email, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully.

How does CheapSheds.com.au protect customer information?

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access. 

Credit Card Details

All credit card payments are processed securely through the PayPal PayFlow Pro gateway system. Payment by credit card is the fastest way to receive your order as there is no clearance delay. CheapSheds.com.au does not store any credit card information on its servers. 

What about Cookies? 

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the CheapSheds.com.au website. 

Your Consent

By using our website, you consent to the collection and use of this information by CheapSheds.com.au. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Payment Gateway Info

Credit Card payments are made directly through a 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored - this ensures you will be happy with the security of your transaction.

Sure, we have privacy policy to demonstrate our commitment to your privacy and the protection of your information. We will never share, sell, or rent individual personal information with anyone. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted suppliers for purposes of providing services relating to our communications with you. We do not store any of your financial information, your payment is done through a secure PayPal PayFlow Pro gateway system. We only collect information from you that we need to complete the transaction. Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings. If you subscribed to our news letter you'll receive that once a month. 

We do not store any of your financial information, your payment is done through a secure PayPal PayFlow Pro gateway system.

Product

At Cheap Sheds we are proud to say that we only work with the best manufacturers in the business, which means no cheap imports but only quality-tested products. Our manufacturers have many years of experience and their products are the best in the market. Meet our manufacturers:

  • Spanbilt
  • Absco Industries
  • Durabuilt Products
  • Keter Plastic
  • Suncast
  • Duramax
  • Stilla
  • Cedar Shed Industries

Watch the video to find out more details about each Manufacturers products and experience.

All of our products meet the Australian Standards and the majority are Australia made.

  • The Absco and Spanbilt products are manufactured in Brisbane, QLD
  • Durabuilt EasySHEDs are made in Albury, NSW
  • Cedar Sheds are made in Melbourne, VIC
  • Stilla sheds are made in Brisbane, QLD

Internationally manufactured products:
  • Keter Resin Sheds are made in Israel
  • Duramax and Suncast are made in USA

We choose to supply these three brands which are manufactured off shore because they have been tried and tested in our own climate and are by far the best on the market. We are dedicated to supplying customers with only the best.

Sure! Our products come with up to 20 YEAR WRITTEN WARRANTY. You can be assured that your investment will be around for a long time to come. We are cheap on the prices but not on the quality.

We offer a list of cool accessories! The available accessories will depend on the manufacturer that makes the product you purchase. You can get anchor set to secure your shed to the slab, sky light, sliding window, louvre window, steel shelving, locking door, sliding door and tool holders as well. If you live in a cyclonic area, you can also get cyclone kit to upgrade your shed's cyclone rating. Please see the list of our Accessories at check out.


Sometimes the trimmings of our colour sheds can differ from the structure itself. For example:

  • All Absco Colorbond products comes with Surfmist Channels / Trims
  • All Spanbilt Colour products come with Zinc Channels / Trims
  • All Durabuilt/EasySHED Colour products come with Off White Channels / Trims.

Ask one of our wonderful team if you are unsure of what colour your shed channels/trimmings will be.

Normally single door models have a 750mm wide door while double door models have 1500mm wide door opening on Absco and Durabuilt sheds. Spanbilt garden sheds come with a range of door sizes. The product description pages will tell you the exact size of the door(s) and how many doors each item has.

At Cheap Sheds you will find our garden sheds come with the following door type options:

  • Single hinged door
  • Single sliding door
  • Double hinged doors
  • Double sliding doors
  • Roller Door

Click here to read more about this topic ...

A common problem people face with their sheds is the lack of light inside. Luckily there are a few solutions to this problem:

  • Skylight sheets and beams
  • Sliding windows
  • Fixed windows
  • Opening windows

Watch the video to find out what options are available with our different sheds ranges

Most of our sheds are engineered to a wind rating of W41C, to withstand wind speed of 147km per hour. Cyclone kits are also available to upgrade your shed in cyclonic areas, to W50C, for wind speeds of up to 180km per hour. You can add the cyclone kit to your shopping cart at checkout.

To find out your area's wind rating please check out our Wind Calculator page >> http://www.cheapsheds.com.au/wind-rating-calculator/

A Wind rating is assigned to a certain area based on the geographic region, shielding, topography and terrain. Some areas are windier than others and others experience cyclones.

We offer many sheds, which have been wind, rated and some even engineered for heavy winds and include cyclone kits as an optional upgrade.

 

  • Absco Sheds- most are W41C rated which can take winds up to 147km per hour but some can be upgraded to W50C to withstand 180km per hour.
  • Durabuilt offers a range called StormSHEDs, which is rated W60 and can hold against winds up to 316km per hour.
  • Spanbilt sheds are W41C rated which can take winds up to 147km per hour but some can be upgraded to W50C to withstand 180km per hour

 

Wind Calculator

 

There certainly are options for tall people. Some of our product ranges offer sheds with wall heights of up to 2.035m high where as some have gable roofs which give you plenty of head space- up to 2.17 m high. 

 


Please check out the following page for more information >> http://www.cheapsheds.com.au/garden-sheds-for-tall-people/

YES! Timber Floor Kits are great in providing a solid, stable surface for your steel garden shed. At Cheap Sheds you can order a timber floor with any of our garden sheds. If you can't find it on the product page, just send us the measurements of your shed and we will organise you a quote.

If you want to find out why they are the best solution for your garden shed then visit the page below:
http://www.cheapsheds.com.au/garden-shed-timber-flooring/.

Customers commonly ask what flooring options we offer for Garden Sheds and Workshops. Well, the good news is we have a solution for every product. You can find all the floor solutions at Cheap Sheds right here > http://www.cheapsheds.com.au/garden-sheds-floor-kits.

Sometimes the trimmings of our colour sheds can differ from the structure itself. For example:

  • All Absco Colorbond products comes with Surfmist Channels / Trims
  • All Spanbilt Colour products come with Zinc Channels / Trims
  • All Durabuilt Colour products come with Off White Channels / Trims.

Ask one of our wonderful team if you are unsure of what colour your shed channels/trimmings will be.

Assembly

The assembly is very easy! The manufacturers we work with have done an excellent work in perfecting their assembly systems and all of our products are supplied with easy to follow assembly instructions. Most components are marked with individual part numbers, which are also clearly identified throughout the three dimensional drawings displayed in the assembly instruction booklets. Please visit our Assembly page for more information. http://www.cheapsheds.com.au/assembly-videos/

Durabuilt Garden Sheds are so easy to assemble; the process has been broken down into 5 steps:
  1. Building the Back panel
  2. Putting the Side panels together
  3. Building the Roof panel
  4. Hanging and assembling the Doors
  5. Building the Front panel

It is as simple as that and detailed instructions, including drawings for each step will be sent out with every garden shed.

Absco Sheds have been engineered with the revolutionary SNAP-TiTE assembly system. How it works is the SNAP-TiTE system locks all perimeter channels to all roof and wall sheets without the need for tools and fasteners. You line the sheets up as it is clearly demonstrated in the provided assembly instructions. And you gently tap the channels by hand to lock them in place.

Spanbilt Sheds, assemble with the Fasttrack Assembly System. The process involves:

  1. Constructing the 4 wall panels from the sheets and channels provided
  2. Standing the four panels up and fixing them together
  3. Lastly, fixing the roof to the top and you are done!

Most components are marked with individual part numbers to make it even easier for you. You will receive a detailed assembly booklet, which demonstrates the process throughout with 3D drawings.

Delivery



Yes we have dedicated a whole page to our delivery policy. Please visit our Delivery page for more information. http://www.cheapsheds.com.au/delivery/
We have different delivery arrangements with each manufacturer for depot delivery and home delivery as well. For the list of depots click here. If you have any questions regarding our delivery policy, please do not hesitate to contact us on info@cheapsheds.com.au at any time.

We have return and replacement options for the following situations,

  • If you made a wrong colour or size selection
  • If your product has been damaged in transit
  • Or you are unhappy with the product overall

However, each brand has different policies and conditions so it is best to find out the details on our policy page: http://www.cheapsheds.com.au/cheap-sheds-policy


If you need to organise a return please contact us on info@cheapsheds.com.au.

Sheds come in kit format, flat packed. All parts are neatly sorted and packed into a box for easy transportation. This way they are also easier for you to take home if you choose the depot delivery to save money on delivery. Sizes will vary of course but most are manageable.

Watch the video to find out what sizes each brands boxes are.

This is a common question and because the shed kit package sizes vary so we cannot give you a specific answer. However, generally speaking you’ll need a trailer, a larger station wagon, a Ute or a 4WD to take the package home.

Once you have received your product it is good practice to check off all the parts in the package using the part list provided in the box. Taking this step will ensure you have everything you need when you decide to assemble the product.

There is nothing worse than setting aside a day for the project and discovering a part is missing. Some customers choose to wait an extended period of time before assembling their product and find themselves in this situation. So to avoid any disappointment (in the rare case a part is missing or you need a replacement), we recommend you check your product immediately upon receiving it.

If there is any part missing you can send a request to Cheap Sheds, who will notify the manufacturer immediately and arrange for replacements to be sent out. You have 30 days upon receiving the product to report a missing part with Cheap Sheds. However, if you are in this situation and it’s beyond 30 days after receiving your product, please still contact us to see if we can assist you with finding you a solution.

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